What we do

Swan provides a range of care and support services, delivering Swan Group's social purpose to make a difference to real lives in Essex, 

Our services include strategic provisions of care and support; working in partnership with local authorities and clinical commissioning groups delivering care and support services to those most in need including older persons, young persons and those with learning disabilities, as well as providing a range of community and in-home support, including care.


Why we do it

Swan Housing Association, is a charity and is a registered provider of affordable accommodation across Essex and East London. This means that unlike many other care companies, we are not accountable to shareholders for profit. Any surplus that is made is returned to the charity to enable the building of homes for families within our area of operation.

Swan Care and Support delivers services in Essex.

The Swan Group of companies, incorporates Swan Housing Association, Hera Management Services, NU living and Vivo Support Ltd.

About Vivo

Customer service

We pride ourselves on the excellent service that we provide to our customers. At our CQC inspection, they noted that the support customers receive was “personalised and tailored to their needs.” That our Staff were “committed to supporting people to remain safe in their homes.” They also rated us as ‘Good’ in all five areas. We will work as hard as we can to make sure our we maintain these standards and push ourselves to improve wherever we can.

You can also find the CQC Report on The Cannons, Colchester HERE

HOW TO COMPLAIN OR COMPLIMENT US

We want to provide good customer care and high quality services to all of our customers. We believe we get things right most of the time but recognise that sometimes things go wrong or we may fail to meet your expectations. If you are unhappy with a service you have received we would like you to tell us. We can then look into your complaint, explain what has happened and, where necessary, put things right. Our complaints procedure tells you how to make a complaint and how we will deal with it.

It is always nice to receive compliments too, so please do let us know if you have been happy with our level of care and / or our services.

Full details of our procedures can be found here: Complaints and compliments

OUR REGULATORS

The Care Quality Commission are the independent regulator of health and social care in England. 

They inspect our care provision regularly and have given us a Good rating.