Website Information

Information

Swan Care and Support is a trading name utilised by both Swan Housing Association Limited and its wholly owned subsidiary Vivo Support Limited. More information on Swan Housing Association can be found on the Swan website (www.swan.org.uk)

Copyright

All content on this website including design, information, text, images, photos and code is Copyright to Swan Care and Support & Swan Housing Association.

Permission is granted to copy, store and print this website for personal and private reference only. Any other use including modify, redistribute, reproduce, republish, post, transmit, transfer, display, license, create derivative works from or sell any information, products or services obtained from this web site is prohibited without our express, advance, written consent.

Liability Disclaimer

This website and its content is provided on an ‘as is’ basis and no warranty is given as to the accuracy, completeness, timeliness or suitability for any purpose of any information and is not responsible or liable for any errors, omissions, technical inaccuracies or typographical errors. All information on this web site is subject to change without notice.

Swan Care and Support nor any of its directors, employees or suppliers do not make any representations about the suitability or fitness for purpose of the information, products and services contained on this website for any purpose and will not be liable for damages arising out of or in connection with the use of this site or the information in it. No liability is accepted for any errors or omissions in such information.

In no event shall Swan Care and Support, nor any of its directors, employees or suppliers be liable for any indirect, incidental or consequential damages connected in any way with the use or non-availability of this website.

Swan Care and Support will take reasonable efforts to ensure this website is available to access 24 hours a day, 7 days a week although no guarantee is made of uninterrupted access. Access may be interrupted for scheduled and unscheduled maintenance purposes plus systems outages. Swan Care and Support does not guarantee that the operation of this website will be error-free, that defects will be repaired, or that this website nor the servers that host it are free from viruses or other harmful elements.

Neither Swan Care and Support nor any of its directors, employees or suppliers accepts responsibility for any information contained in any website accessed via a hypertext link from this website. The content, accuracy and opinions expressed in such websites are not checked, analysed, monitored or endorsed by us.

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims, save that nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of Swan Care and Support nor any of its directors, employees or suppliers.

Privacy Notice for Swan Residents

If you are a Swan resident, you can read our Resident Privacy Notice here:

Privacy Notice Residents.jpg

This is an easy read version of our Privacy Notice

Privacy Notice Residents.jpg

Website Privacy Statement

SWAN CARE AND SUPPORT SERVICES

Website Privacy Statement

1     Purpose
1.1 This statement sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.

1,2 Our website is designed to comply with the General Data Protection Regulation 2016 and the Data Protection Act 2018 (referred together in this Statement as 'the GDPR' for ease of reference).

2     Who is responsible for my information?
2.1 Swan Housing Association Limited (the "Data Controller"), is responsible for the collection, processing, storage and safe keeping of any information you provide on this website and the information you provide will be managed in accordance with relevant legislation (e.g. GDPR).

3     What information do we collect about you?
3.1 As part of delivering services to you, certain personal information we collect and process will enable us to respond to your enquiry/interest in our service. This information is collected using cookies.

4      How will we use the information about you?
4.1 We will use your information to respond to your interest in our services, respond to any enquiries you make and keep you updated with the latest news (marketing) and products/services.

5      Who we may share your information with?
5.1 Information will be used across the organisation to ensure you are receiving all services you have requested; ensure your information is accurate and up to date and to promote other products we offer and/or to keep you updated with the latest news.
5.2 We will not sell your information to any third parties nor will we share your information except where we are required to by law.

6     Cookies
6.1   Visiting our Website
6.1.1 When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns, using Google analytics (see section 6.3 - How we use Cookies). We do this to find out things such as the number of visitors to the various parts of the site.
6.1.2 We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.
6.1.3 If we do want to collect personally identifiable information through our website, we will tell you. We will make it clear when we collect personal information and will explain what we intend to do with it.

6.2   What are Cookies
6.2.1 Cookies are text files placed on your computer by websites you visit. These are widely used to enable the websites to work properly (e.g. ensuring that the right personal information collected is attached to the individual who submitted it) when collecting information that you have provided to the Data Controller. You may delete and block cookies if you wish from this site, however, please be aware that this could affect the functioning of this website. If you would like further information relating to cookies and what they do and how to delete them, please visit www.aboutcookies.org or www.allaboutcookies.org

6.3   How we use cookies
6.3.1 Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
6.3.2 These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

6.4   Third party cookies
6.4.1 We sometimes embed video content and photos from websites such as YouTube and Flickr. Pages with this embedded content may present cookies from these websites. You should check the relevant third party website for more information about these cookies.
6.5   Accepting cookies
6.5.1 For this site to function properly you will need to accept cookies. Please be aware that if you do not accept cookies, certain personalised features of this website cannot be provided to you.

7      Access to your personal information and correction
7.1   Access to your personal information

7.1.1 You have the right under Article 15 of the GDPR, to request access to the personal information we may hold about you. If we do hold information about you, we will:-

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and
  • Let you have a copy of the information in an intelligible form.

If you would like to know what, if anything, we may hold about you, you may put your request in writing to the address provided below.

7.2   Correction to your personal information

Under the GDPR, you have the right to erasure which is also known as the 'right to be forgotten'. This enables you to request the deletion or removal of personal data where there is no compelling reason for its continued processing by Swan.

7.3   Restriction on processing

A data subject has the right to require a controller to stop processing his/her personal data. When processing is restricted, we are allowed to store the personal data but not further process it.

7.4   Objection to processing

Individuals have the right to object to processing in certain circumstances. We must stop processing the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or the processing is for the establishment, exercise or defence of legal claims by/against Swan.

7.5   Withdrawal of consent

An individual has the right to withdraw consent at any time.

7.6   Security of your personal data

We will use your personal data in a way which ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

8      Disclosure of personal information
8.1   In most circumstances we will not disclose your personal information without consent, except where we are required to do so by law.
8.2   However, there will be times when for example we investigate a complaint about a service, we may need to share personal data across Swan and other relevant bodies
8.3   You can obtain further information on:

  • Information Sharing & Partnership Agreements we have with other organisations we work with to deliver services
  • Circumstances where we could pass personal data without your consent (e.g. prevention or detection of crime. 

9      Links to other websites
9.1   This Privacy Statement only applies to this website and does not cover the links within this site to other websites. So if you link to other websites, you should read their Privacy / Cookie Policies.

10      Changes to our Privacy Statement
10.1   This Privacy Statement will be reviewed from time to time to ensure that it continues to meet the needs of Swan and is in line with current legislation.

11      How to contact us
11.1   Please contact us should you have any questions relating to this Website Privacy Statement or if you would like to make a Subject Access Request (SAR) to see what, if any, personal data we may hold on you.

Swan Housing Association Limited
Pilgrim House
High Street
Billericay
Essex
CM12 9XY

Information collected

We collect the information you supply to us through our registration forms and every time you email us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.

This aggregate information is used to:

  • Aid strategic development
  • Audit usage of the site
  • Use of personal information


We process personal information collected via Swan Care and Support for the purposes of:

Providing the best possible service. Processing any applications or enquiries you may have made and providing you with information about products and services we offer.

You can also stop receiving any information about us and our services by contacting us by email [email protected].

 

 

Disclosures

We will not pass your information to any third parties.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The following cookies are set when browsing the Swan Care and Support website. A session cookie will expire when you close the website tab.

Name of cookie Related service Expiry period Purpose
CONCRETE5 Concrete5 CMS Session This is an essential cookie placed by the Concrete5 CMS that tracks the current user session on the website.
DYNSRV Server Session This cookie is added by our web hostings load balancer to track which web server to send the visitor to. It's purpose is to improve the performance of the website.
__cfduid CloudFlare 5 years To protect our website from security threats such as hackers and to improve it's performance our site is routed through CloudFlare.
_ga Google Analytics 2 years This cookie is set by Google Analytics and is used to distinguish users
_gat Google Analytics 10 minutes This cookie is set by Google Analytics and is used to throttle the request rate
khcookie, APISID,S_awfe, SSID, SS, SID, SAPISID, PREF Google Maps 10 years This cookie is set by Google on any page that includes a Google Map. Data stored includes various unique identifiers, except for PREF which stores your options such as preferred zoom level.

 

Third party cookies

We sometimes embed video content and RSS feeds from different websites. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these cookies.

Google Analytics

Portions of this website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can view Google's full privacy policy here.

Freedom of Information Requests

Contact [email protected]

Anti-Slavery and Human Trafficking

Swan Housing Association and its subsidiaries (Swan) are committed to:

  • Undertaking and promoting ethical practices and policies to prevent modern  slavery and  human trafficking {Modem Slavery);
  • Ensuring its personnel and assets are not involved or exploited for the benefit of those involved in such activities and
  • Providing a full statement as required under the transparency provisions of the Modern Slavery Act 2015.

Please click here to see Swan Housing Association's Anti-Slavery and Human Trafficking Statement (2019) 

Photography and Images

All photography and computer generated images used on our website are indicative and for illustration purposes only.

Subject Access Request

You can request access to the information held about you by us by downloading and completing this form and returning it to us: 

Subject Access Request Form